Spirit airlines CEO prefers horrible customer service
August 21, 2007
By hitting the “Reply to All” button, Ben Baldanza sends out his nasty reply to a customer complaint to the service rep and the customer. He might need a primer in how his email or works. Or worse he knew and likes the bad customer service rep for the cheap price approach. Why do we keep bailing out airlines?
Alex Rudloff details his crappy experience with Spirit Airlines. In this case he has used them before and got screwed by them. As long as we keep protecting them from the market, customer service will always take a back seat. I will take the stuffy seats and no peanuts, don’t try me like a schmuck.
Random Posts
Posted in random
Stumble It!
content rss
September 11th, 2007 at 8:16 pm
I just made my first and last reservation, I was ticketed twice and charged twice. When I called the 800 number I got a hindu, couldn’t understand anything he said, they must of been having a party at the ashwam because you could hear lots of people talking hindu in the background. I am in Costa Rica and they have no phone number to call, no customer service email address, just a wammer booking service for geeks. How do airlines like this get liscenced?
September 17th, 2007 at 2:10 pm
Yeah, sometimes it’s really a case of cluelessness and uncaring.
You might also want to spread the word on MeasuredUp.com, a website for reviews of products and stores that you really like (or really hate). It’s at http://www.measuredup.com, and it’s very easy and rather cathartic.