By hitting the “Reply to All” button, Ben Baldanza sends out his nasty reply to a customer complaint to the service rep and the customer. He might need a primer in how his email or works. Or worse he knew and likes the bad customer service rep for the cheap price approach. Why do we keep bailing out airlines?
Alex Rudloff details his crappy experience with Spirit Airlines. In this case he has used them before and got screwed by them. As long as we keep protecting them from the market, customer service will always take a back seat. I will take the stuffy seats and no peanuts, don’t try me like a schmuck.
